(Quick Guide)

There’s nothing more frustrating than receiving your clock and finding that it’s not working as expected. Don’t worry — this is actually a common issue during shipping, and the fix is usually very simple.

Why is your clock not working?

Based on feedback from our manufacturer, the most common reason is that the clock pointer (hand) may have become loose during transit and is no longer properly attached to the movement.

When this happens, the clock may not function correctly — but the good news is that it can usually be fixed easily at home.

How to fix it

You can resolve this issue in just a few simple steps:

1. Gently remove the clock pointer
2. Reinstall it securely onto the movement
3. Make sure it is properly aligned and not too loose

Step-by-step video guide

To make things easier, we’ve prepared a short video tutorial for you:

 Watch the video guide here 

Need help?

If you have any difficulty while fixing the clock, or if the issue still continues after following the steps, please contact our support team. We’re always happy to help and will do our best to make sure everything works properly.

Final note

We truly appreciate your patience and understanding. Your experience matters to us, and we’re here to make sure you’re fully satisfied with your product.