I received the items that are not as described.

"Plaque Is Backwards"? Don't Worry — Your Item Is Perfectly Fine!

? Why does the image look reversed or unclear?

We’ve received some messages from customers saying that the design on their plaque appears backwards or blurry upon delivery. The truth is: this is completely normal and not a defect.

? Here’s what you need to know:

✅ Your plaque is printed using a "reverse printing" method – the design is printed on the back of a clear acrylic sheet, so when viewed from the front, the image appears sharp and vibrant, while being protected from scratches.

✅ The front of the plaque is covered with a thin protective film, which is nearly invisible. If you haven’t peeled it off yet, the image may appear dull, foggy, or reversed — but rest assured, this is completely normal and part of the protection process.

? How to properly display your plaque:

1. Check for the protective film: Gently peel it off from the front surface of the plaque. You can check here: https://youtu.be/qxKRmJLaTBA 

2. Face the right side out: The printed side should face backward. When placed correctly, the image will appear crystal clear and glossy from the front.

3. Display it in a well-lit space: This enhances the shine and depth of the design through the clear acrylic.

✅ Our Commitment:

• Every item is carefully inspected before shipping.

• We use high-quality printing techniques to ensure vivid colors, sharp images, and long-lasting durability.

If the item you received arrived doesn't match the description, you should follow the steps below:

• Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
• If your items are still significantly different compared to the photos or description, please contact our support team by clicking HERE with photos of the items you received and the received package's cover including the detailed shipping label to best assist you.