Lately, we’ve received feedback from customers who expected our products (keychain, plaque, sign...) to be 3D models based on the photos in our ads. However, what they received was a flat printed item. We understand the confusion and would like to take a moment to explain what 3D printing means in our context – and how it's different from a 3D figurine or model.
?️ What Is 3D Printing on Flat Surfaces?
Our products are printed using a 3D-effect printing technique, which creates stunning visual depth, shadows, and lighting that make the image look raised and lifelike, even though it's printed on a flat surface.
? The final product may look like a sculpted or raised model in pictures, but in reality, it's a flat acrylic, wood, or plastic plaque with advanced surface printing.
? So What Exactly Will You Receive?
Material: Premium acrylic, wood, or plastic.
Design: Printed directly onto the surface.
Effect: Realistic 3D appearance, but not an actual 3D object.
Thickness: The plaque has weight and thickness but remains flat on the surface.
❓Why Do People Get Confused?
Due to professional lighting, high-quality photography, and the visual illusion created by the 3D printing effect, many customers mistake the printed artwork for a real, 3D-sculpted figure.
We understand how photos can lead to misunderstandings, especially when the product looks “real” and three-dimensional from certain angles.
✅ What We’re Doing to Prevent Future Confusion
Updating all listings with real product photos from multiple angles.
Adding unboxing videos for clarity.
Including the line: “This is a flat plaque with a 3D-printed effect, not a 3D model” in every description.
Adding a FAQ section to help new buyers understand before placing an order.
? Final Thoughts
We always strive to be transparent with our customers. Our use of 3D-effect printing is designed to provide a premium visual experience, not to mislead.
If you ever have any questions about what you’re purchasing, our customer support team is here and happy to help!
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